Telepphone Case manager

in Warrington
23460 per year
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Job description

We’re looking for ambitious people to join our fast moving Solicitors firm.

Restons is a leading provider of debt litigation & debt recovery services, working with some of the biggest names in the financial industry and we are looking to recruit Case Managers for our Collections and Customer Support Teams. It is the duty of our Case Managers to be the first point of contact dealing with incoming calls from customers and ensuring that outstanding debts owed to our clients are collected in a fair and professional manner.

Key Responsibilities

Management of case files, ensuring file progression and offering customer support.
Negotiating repayment terms or settlement options.

Responsible for your own portfolio management with focus on fair customer outcomes.
Making challenging decisions; escalating and monitoring cases through the legal process.

The Ideal Candidate

Prior experience of working in the debt recovery industry or a contact centre would be beneficial.
An active listener with excellent communication skills and a clear telephone manner are essential skills.
Have the ability to set priorities and work under own initiative.
Be self-motivated, enthusiastic and conscientious.

Hours of work: 37.5 hours per week, with a shift pattern of Monday to Friday between 08:00am and 18:00pm

We have 2 shift patterns.

• Week 1 they will be working Mon- Thurs 08:00 -16:30 Fri- 08:00-16:00
• Week 2 they will work Mon-Thu 09:30- 18:00 Fri 09:00-17:00.

Every Wednesday we currently work in the office and the rest of the week we split working at home and working in the office.

The annual salary is £23,460. We currently have a grading structure, whereby you can increase your salary based on performance and longevity.

Benefits

25 days Holiday
We do not work Bank Holidays
Hybrid working
Medicash
Competitive bonus structure.
Birthday Lunches
Summer/ Christmas Party.
Free parking

The candidate must also not have any CCJS or have gone through Bankruptcy, IVA or a Debt relief order.

Any other questions, please feel free to ask.

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