New Enquiry Call Handler

in Oakwood, Leeds, LS8
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• Speaking to prospective new clients, taking their enquiry by filling in a questionnaire
• Dealing with all the case types including personal injury and private client
• Managing a varied work load within a team environment
• Outbound calls to clients where we may need additional information
• Sending client contracts via email
• Dealing with phone calls, text messages, emails and live chat
• Ensuring client details are entered correctly onto the case management systems

Key Knowledge


• Customer Service
• Client Care
• Telephone call handling
• Microsoft office package

Desired Experience

• Previous experience of working within a role involving a high standard of communication.

Key Competencies

• Good attention to detail.
• Engaging customer service skills
• Excellent organisation skills
• Excellent communication and literacy skills.
• Being empathetic and sympathetic
• Ability to work in a fast paced environment as part of a team and independently and follow instruction



Working hours

The department opening hours are:

Monday to Friday – 09:00 to 17:00

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